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Refund policy
By ordering from Laser Etched, you agree to these terms and conditions. If
you have any questions concerning these policies, please feel free to call us
at 928-634-7355 or email us at sales@laseretched.com
Returns and Refunds
Our products may not be returned or refunded once they have been custom
engraved or personalized. The only exception is if we mistakenly engrave
differently than what was provided and signed off on the proof. In that case,
we will re-engrave on a new product of the same item (or similar item, if the
original is no longer available) at our expense. Any errors of ours must be
brought to our attention within 10 days of you receiving the completed order.
Proofs and Customization
We will provide you a PDF proof via email of each item purchased. You must
approve the proof before we can proceed. We do not provide proofs on small
plates or small jobs that we already have established templates for such as
name plates, name tags, flag and urn plates; if a proof is still requested, a $10
proof charge will be applied to the order. We will communicate to you if the
order comes with a proof or not, should there be any confusion.
We will customize your items exactly as the approved proof. We do not
correct spelling or grammatical errors in personalization text since some
words may be misspelled or differently spelled on purpose. It is your
responsibility to ensure the text you have submitted is spelled correctly and
free of grammatical errors.
All personalization text and instructions should be submitted either through
our web store or email. Handwritten text is never guaranteed; if we misread
handwriting and must redo the order, this will be considered customer error.
Schedule for completion of your order will be affected by when proofs are
returned, so please return them within 24 hours to remain on schedule, unless
otherwise noted.
Quantity Change
Once your order is placed, we will procure stock as needed to fulfill your
order. If your count drops after stock has been purchased for your order, we
will inventory the blank stock for your future orders, or send you the blanks
with your order. We do not refund or restock these items.
Shipping
you have any questions concerning these policies, please feel free to call us
at 928-634-7355 or email us at sales@laseretched.com
Returns and Refunds
Our products may not be returned or refunded once they have been custom
engraved or personalized. The only exception is if we mistakenly engrave
differently than what was provided and signed off on the proof. In that case,
we will re-engrave on a new product of the same item (or similar item, if the
original is no longer available) at our expense. Any errors of ours must be
brought to our attention within 10 days of you receiving the completed order.
Proofs and Customization
We will provide you a PDF proof via email of each item purchased. You must
approve the proof before we can proceed. We do not provide proofs on small
plates or small jobs that we already have established templates for such as
name plates, name tags, flag and urn plates; if a proof is still requested, a $10
proof charge will be applied to the order. We will communicate to you if the
order comes with a proof or not, should there be any confusion.
We will customize your items exactly as the approved proof. We do not
correct spelling or grammatical errors in personalization text since some
words may be misspelled or differently spelled on purpose. It is your
responsibility to ensure the text you have submitted is spelled correctly and
free of grammatical errors.
All personalization text and instructions should be submitted either through
our web store or email. Handwritten text is never guaranteed; if we misread
handwriting and must redo the order, this will be considered customer error.
Schedule for completion of your order will be affected by when proofs are
returned, so please return them within 24 hours to remain on schedule, unless
otherwise noted.
Quantity Change
Once your order is placed, we will procure stock as needed to fulfill your
order. If your count drops after stock has been purchased for your order, we
will inventory the blank stock for your future orders, or send you the blanks
with your order. We do not refund or restock these items.
Shipping